How to Contact SurveyCentral?
Immediate Assistance:
If you’re looking for an immediate solution, we encourage you to visit our help center. Feel free to use the search box at the top of the page or to simply look for the section you’re interested in—most likely, we have an article that’ll give you a head start on the topic of effective surveys. For your convenience, each article also offers an option where you click on the support link in case you need any further help.
Email Support:
When it comes to support, SurveyCentral has its customer support available 24/7 by email in English even when it is a public holiday! EMAIL HELPLINE FOR OTHER LANGUAGES IS AVAILABLE DURING LIMITED HOURS ONLY. To make sure you receive our emails please, add SurveyCentral’s e-mail addresses to your list of safe senders. If you do not receive our emails, please look through your spam or junk folder since the emails might have been redirected there.
TIP! To ensure account security, always send an email from the address you used when signing up for the account. If you cannot access this email any longer, then a few account details will have to be provided. Learn more.
Phone Support:
Technical support through a phone call is one of the services that are offered at a fee If you are subscribed to one of our premium plans, you can contact our professionals via phone. You can check your eligibility by going through the login and clicking on the contact option on the home page. If available, you may make a request for a call and be assured of a return call within an hour.
Phone support hours: Monday to Friday between the hours of 03:00 and 20:00 Eastern Time.
Currently on the website, SurveyCentral does not have an easily accessible direct contact telephone number listed. DO NOT use phone numbers from other sites as they may be scams. Learn more: Avoiding Scams